Refund & DOA Policy

🐠 1. Dead on Arrival (DOA) Guarantee

Aquameffa is committed to delivering healthy, vibrant fish. If any fish arrives deceased (DOA), you are eligible to file a claim under our guarantee, subject to the following conditions:

• Reporting Time: Claims must be submitted within 2 hours of delivery (based on the courier's timestamp).
• Required Evidence: Clear photos or a video showing the dead fish inside the unopened shipping bag.
• Bag Integrity: The shipping bag must remain sealed until the evidence is captured. Claims for fish removed from the bag or placed into an aquarium will not be accepted.

🔄 2. Compensation Options

If your claim is approved, we offer the following compensation options:

A. Replacement Fish (Preferred)

• We will send you a replacement fish of the same species and quality on the next available shipping schedule.
• Important: The shipping cost for the replacement fish is fully borne by the buyer. Aquameffa does not cover reshipping fees.
• The replacement process is subject to stock availability.

B. Cash Refund (Alternative)

• If you prefer not to receive a replacement, we will issue a refund for the value of the deceased fish only.
• Shipping costs, packing fees, and quarantine charges are non-refundable under any circumstances.
• Refunds are processed within 14 business days via the original payment method.

📦 3. Buyer Obligation (Return of Deceased Fish)

To ensure a fair claims process, the buyer agrees to:

• Preserve the deceased fish in the sealed bag (do not discard it) until the claim is resolved.
• If requested by Aquameffa, return the deceased fish to us for verification. The return shipping cost will be covered by Aquameffa.
• Failure to preserve the fish may result in claim denial.

🚫 4. Claims That Will Be Rejected

We regret that claims will not be processed under the following circumstances:

• No photo or video evidence of the deceased fish in the unopened bag.
• Notification submitted after the 2-hour window.
• Fish death caused by improper acclimatization, poor water conditions, or negligence after the bag has been opened.
• Force majeure events (e.g., extreme weather, customs delays, natural disasters).

📋 5. General Terms

• This guarantee only applies to fish that die during transit. It does not cover illness, injury, or death occurring after the fish have been placed in the buyer's tank.
• Aquameffa reserves the right to make the final decision on all claims. All decisions are final and binding.
• This policy may be updated or revised at any time without prior notice.

📌 6. Summary

📞 7. Contact Us

If you have any questions about this policy or need to file a claim, please reach out to us: