❓ Frequently Asked Questions

Aquameffa is a premium Indonesian ornamental fish exporter. We specialize in sourcing and shipping high-quality Betta, Molly, Guppy, and Channa to aquarium enthusiasts worldwide. We pride ourselves on our mortality warranty and commitment to fish health.

Yes, we ship to over 50 countries worldwide. We work with licensed transshippers and freight forwarders to ensure safe and timely delivery to your door.

You can browse our catalog, add fish to your cart, and proceed to checkout. If you can't find what you're looking for, you can submit a custom request and our team will source it for you.

We accept payments via Bank Transfer, PayPal, Bitcoin, Ethereum (ETH), XRP, Solana, QRIS, and Dana. All payments must be made in full before shipment.

You can cancel or modify your order before it is processed for shipment. Please contact us as soon as possible. Once shipped, changes may not be possible.

Shipping costs are calculated based on your destination, the weight of the package, and packing requirements. You will receive a quote before finalizing your order.

Delivery times vary depending on your location and the shipping method. Typically, shipments take between 3–10 business days. We will provide you with a tracking number once your order is dispatched.

We offer a mortality warranty on all live fish shipments. If any fish dies during transit, we will replace it or issue a refund, provided you notify us within 2 hours of delivery with clear photographic evidence of the dead fish in the unopened bag.

Contact us immediately with photos and a description of the issue. We will assess the situation and work with you to find a fair resolution, which may include a partial refund or replacement.

If you can't find the fish you're looking for in our catalog, you can submit a custom request. Tell us the species, quantity, and any specific requirements, and our team will source it from our breeder network.

Custom requests are typically processed within 2–5 business days, depending on the availability of the fish and the complexity of the request. We will keep you updated throughout the process.

Log in to your dashboard to view all your orders and their current status. You will also receive email updates when your order is shipped.

Click on "Forgot Password" on the login page. Enter your email address, and we will send you a link to reset your password.